I can’t access my account
If you cannot access your account, please reach out to your customer success manager or to our Customer Success team at customersuccess@sponsorunited.com and detail the problem you are having. Please include screenshots to demonstrate the issue. Someone from the team will contact you as soon as possible. You may also contact the Customer Support team using the icon located on the bottom right corner of the login page.
How to add a teammate to my account
If you are an Account Administrator, you can add a new user directly from your account:
Click your avatar in the bottom-left corner of the platform.
Select Profile.
Open the Users tab.
Click Add User in the top-right corner.
Enter the user’s name, email, job role, job title, and role orientation.
Click Save.
The new user will receive an automated email with their login credentials. Your Customer Success Manager will also be notified when the user is added.
For more information about adding, deactivating, and reactivating users, visit Managing Users as an Account Administrator.
If you are not an Account Administrator
Reach out to your Customer Success Manager and include the new user’s:
First and last name
Email address
Job title
Job role
LinkedIn Profile (if available)
If your account has an available license, your Customer Success Manager can add the new user for you and send the info to your Account Administrator.
Who is my Customer Success Manager?
If you don't know who your customer success manager is, contact our Customer Support team via messenger (bottom right corner of the platform). The Customer Support team is available Monday to Friday, 7 a.m. to 7 p.m. ET. You can also email our Customer Success team at customersuccess@sponsorunited.com. When making contact, please request that your customer success manager reach out to you.
I’m having technical issues / I need help troubleshooting
View this Help Center article for troubleshooting steps. If you still have issues after troubleshooting, the article will also give you information on next steps.